Telephony Services

At Lanonyx we provide a range of Telephony Services for SMEs/SMBs throughout the UK including SIP Voice Communications, Computer Telephony Integration (CTI) Solutions, Screen Popping and Click to Dial.

 

SIP Voice Communications

Cloud based Hosted phone systems are becoming more popular nowadays, however, due to the shared nature of these resources most providers won't let you connect Call Logging Software to them because you can then see everyone else's calls. We have enhanced Telestat so it works with certain cloud providers, so if you want to use Telestat with a Cloud based Hosted VoIP/SIP service, ask us who is on the approved list.

 

Computer Telephony Integration (CTI) Solutions

Our CTI suite gives you visibility of your phone system and allows you to speed up processes which can have a big impact on productivity depending on your business type. Click To Dial (see below), Screen Popping (see below), DND Toggles and Phone System Presence quickly become must haves once you start using them. Phone System Presence allows you to see who is currently connected, their status and who they are on a call to. A key feature if you have remote workers or your business is spread out over a large location.

 

Screen Popping

Our screen popping functionality allows our software to connect to a dataset to match the incoming call to your customer records. When a call arrives, an alert can be set to show the incoming number, name, company and the number they called in on in the middle of the screen and/or as a balloon tooltip in the lower right of the screen. Perfect if your business handles calls for other businesses and you need to answer the call in a different manner. The software can then remain on the screen to be closed manually or can be set to disappear on answer depending on preference.

 

Click to Dial

The Click to Dial software allows you to make phone calls extremely easily. Either click a hyperlink in your CRM system (if configured) or highlight any number and press a quick keyboard shortcut to make the call i.e. Windows key and Z. No more time consuming and error prone manual dialling. Perfect for dialling from numbers on websites or email signatures. If your business makes even a moderate number of outgoing calls, once you start using Click to Dial you won't be able to go back.

 

For more information on our range of Telephony Services please contact us here

Lanonyx have been a pleasure to deal with. The product is fantastic and has helped monitor our productivity by enabling us to capture the phone date we need. What we were really impressed with was the customer service from Lanonyx. All technical queries deal with promptly and efficiently and as a client we always received communication when...
Ross Hawkins, Sales & Marketing Manager - The Carlton Institute
Telestat has really helped us understand our business. We use it for monitoring the calls in to our help desk so that we can analyse if we have the right staff levels, how well each staff member is performing and what call levels our individual customers are generating. It has helped motivate the staff as well...
Phil Barnard, Crossover Technologies
I am writing to praise the excellent work by one of your colleagues Tim Edwards. He recently dealt with my application for a new Leaderboard and dealt with it in a very professional and helpful manner. Nothing was too much trouble for him. I really am extremely grateful for the way in which he dealt...
Rebecca Marsden, Team Leader - Hippo Motor Group
Long time no speak - hope all is good? Anyway, just wanted to drop you a quick email to say how impressed we have been with Miles. Over the last few months we've dealt with Miles a few times and he has always been incredibly helpful, quick at finishing tickets, all with great customer relations! I just thought people are very quick to complain but rarely give praise where its due, so we wanted to give ours!
Charlotte McKeever, MD - CloudTel