One of the most difficult tasks for managers of busy call centre's is to monitor staff performance. There are simply too many calls coming in hourly to be available to monitor each and every call. If you are faced with this dilemma, you have come to the right place. Telestat phone call recording software systems available from Lanonyx offer the ultimate phone call recording solutions so you'll never miss hearing a call again, ever!
Our innovative phone call recording software enables team leaders and managers to replay calls at their convenience to assess outcomes. Productivity is based on how calls are handled and if sales associates and customer representatives aren't following protocol, it's imperative to correct the problem before deals and customers are lost.
Not only can you ensure customer satisfaction but you can also train new staff by using the phone call recorder in training sessions. Simply record your very best sales associates and customer representatives so that the calls can be played back as part of the training programme. You can easily point out what they did right that led to closing the deal or satisfying a customer's query.
Call recording systems can also be used in conflict resolution. There will never be a question in regards to whether or not your representative made false promises or gave incomplete or inaccurate information. Since each call is logged, recorded, and saved, it is easy to hear what actually transpired. Phone call recording systems have saved many companies from paying huge bills.
Our phone call recording software is easy to install, however if you wish we can connect to the designated Telestat PC remotely (via Teamviewer) to install or configure the software and show you how it all works and assist with phone system connectivity and configuration.
Remote Installation, Setup and Training If you wish we can connect to the designated Telestat PC remotely (via Teamviewer) to install and configure the software, show you how it all works and assist with phone system connectivity and configuration.
Annual Software Maintenance This has 2 major benefits:
To listen to your recordings, you can use the familiar Telestat Report Generator, the search facility or even just scroll through the list and find your call. Once you've located it, easily listen to it by clicking on the orange listen button on the left.The Report Generator can also be installed on one or more remote PCs to allow Managers/Team Leaders to run reports, there is no limit and no licence costs for this.