Call Recording Software

Phone Call Recording Software

One of the most difficult tasks for managers of busy call centre's is to monitor staff performance. There are simply too many calls coming in hourly to be available to monitor each and every call. If you are faced with this dilemma, you have come to the right place. Telestat phone call recording software systems available from Lanonyx offer the ultimate phone call recording solutions so you'll never miss hearing a call again, ever!

Our innovative phone call recording software enables team leaders and managers to replay calls at their convenience to assess outcomes. Productivity is based on how calls are handled and if sales associates and customer representatives aren't following protocol, it's imperative to correct the problem before deals and customers are lost.

Not only can you ensure customer satisfaction but you can also train new staff by using the phone call recorder in training sessions. Simply record your very best sales associates and customer representatives so that the calls can be played back as part of the training programme. You can easily point out what they did right that led to closing the deal or satisfying a customer's query.

Call recording systems can also be used in conflict resolution. There will never be a question in regards to whether or not your representative made false promises or gave incomplete or inaccurate information. Since each call is logged, recorded, and saved, it is easy to hear what actually transpired. Phone call recording systems have saved many companies from paying huge bills.

Our phone call recording software is easy to install, however if you wish we can connect to the designated Telestat PC remotely (via Teamviewer) to install or configure the software and show you how it all works and assist with phone system connectivity and configuration.

FREE Trial of Call Recording Software

  • Compliance - are your staff saying the right things?
  • Dispute Resolution - he said, she said, is now a thing of the past, playback the recording.
  • Training - Choose your best performer, listen to their calls and see what makes them better, then pass those skills onto your other staff.
  • Compatibility - Runs on Windows XP/7/8/10, Server 2003/2008/2012 (32 and 64 bit).
  • Why use us? - We offer 24 hour support via email, are great value for money, see what our customers think in our testimonials!
  • Telestat Software is straight forward to install, we can even do this for you! Simply follow the wizard and configure the software to connect to your phone system's SMDR data output (via IP,Serial,File etc).
  • Select your phone system type from a selection of preset models.
  • You are now ready to fully utilise Telestat by displaying data, running reports and using wallboards.
  • If you have a new phone system that isn't in the list, we will add it for you, free of charge!
  • Telestat hardware is straight forward to install, it is one box and 2 or 3 cables to plug in, simply follow the instructions and look at the example pictures to connect the hardware tap to your trunk circuits (Analogue, ISDN2, ISDN30, SIP etc).
  • You're now ready to record calls and use the familiar call logger interface to find and playback those recordings as and when required.
  • View the Phone Call Recording Hardware Connectivity Diagram

Remote Installation, Setup and Training If you wish we can connect to the designated Telestat PC remotely (via Teamviewer) to install and configure the software, show you how it all works and assist with phone system connectivity and configuration.

Annual Software Maintenance This has 2 major benefits:

  • Service Desk Support (24 hour): If you have any queries or problems with the software you can phone or email our Service Desk and we will help you solve them, this often also extends to underlying PC issues and liaising with phone system maintainers so we can talk "tech to tech" with them.
  • Software Updates: For the duration of your support contract, which is renewable annually you will be informed of new software releases which you can upgrade to for free, this means you always have the latest features and their associated benefits.
phone call recording software report generator
See the Report Generator in action.

To listen to your recordings, you can use the familiar Telestat Report Generator, the search facility or even just scroll through the list and find your call. Once you've located it, easily listen to it by clicking on the orange listen button on the left.

The Report Generator can also be installed on one or more remote PCs to allow Managers/Team Leaders to run reports, there is no limit and no licence costs for this.