One of the most difficult tasks for managers of busy call centre's is to monitor staff performance. There are simply too many calls coming in hourly to be available to monitor each and every call. If you are faced with this dilemma, you have come to the right place. Telestat phone call recording software systems available from Lanonyx offer the ultimate phone call recording solutions so you'll never miss hearing a call again, ever!
Our innovative phone call recording software enables team leaders and managers to replay calls at their convenience to assess outcomes. Productivity is based on how calls are handled and if sales associates and customer representatives aren't following protocol, it's imperative to correct the problem before deals and customers are lost.
Not only can you ensure customer satisfaction but you can also train new staff by using the phone call recorder in training sessions. Simply record your very best sales associates and customer representatives so that the calls can be played back as part of the training programme. You can easily point out what they did right that led to closing the deal or satisfying a customer's query.
Call recording systems can also be used in conflict resolution. There will never be a question in regards to whether or not your representative made false promises or gave incomplete or inaccurate information. Since each call is logged, recorded, and saved, it is easy to hear what actually transpired. Phone call recording systems have saved many companies from paying huge bills.
Our phone call recording software is easy to install, however if you wish we can connect to the designated Telestat PC remotely (via Teamviewer) to install or configure the software and show you how it all works and assist with phone system connectivity and configuration.
Remote Installation, Setup and Training If you wish we can connect to the designated Telestat PC remotely (via Teamviewer) to install and configure the software, show you how it all works and assist with phone system connectivity and configuration.
Annual Software Maintenance This has 2 major benefits:
To listen to your recordings, you can use the familiar Telestat Report Generator, the search facility or even just scroll through the list and find your call. Once you've located it, easily listen to it by clicking on the orange listen button on the left.The Report Generator can also be installed on one or more remote PCs to allow Managers/Team Leaders to run reports, there is no limit and no licence costs for this.
Each call has a Listen Button next to it for quick and easy access to the recording.
All the information about each call, right there so you can pinpoint the right call.
A search function so you can get to the correct call more quickly.
Whether it is a complaint, lost information, clarification or a brilliantly handled call, it is all the same to us and will be there for you.
Easy to use filter function to filter out the recordings you don‘t want, so you can find the calls you need.
If you are unsure of the exact call, you can filter on a variety of criteria so you can listen to a handful instead.
Easily save or email the Recording right from the Listen Button you were already using.
Recordings are in the .WAV format so will play on any machine/device.
Pause and Resume recordings when sensitive information is being taken such as credit card details.
Customise when you would like the recording to start.
The full suite of Reports, Leaderboards and Wallboards in our Telestat 7 Call Logging Software is included.
You will already be collecting the call information for the recordings so why not put it to use with some automated reports? Boost productivity in other areas of your business!
Access any part of the software from other machines on your network with our Remote Client Software (no additional licensing needed)
Track daily information on a big TV in your office to really get productivity going.
Fully compatible with all versions of the Windows Operating System.
All types of phone system connectivity covered and supported. SIP, ISDN2, ISDN30, Analogue.
Fully scalable from a single trunk to whatever you have and more.
The ability to combine different connectivity types into a single recorder. Have SIP trunks but also want to record the 2 backup Analogue trunks? We can do that.
FREE Trial of Call Recording Software