Our (On-Site) Telestat Call Recording solution has been designed from the ground up over many years in the IT and Telecommunications industry. At Lanonyx we strive to make our products as intuitive and as easy to use as possible whilst always focusing on quality and reliability behind the scenes.
We make sure all of your calls are recorded but crucially that they are quick to find and listen to. Just a couple of clicks to search, listen, email or to save.
Our (On-Site) Recorder means you get to keep total control of your system and can keep it safe and secure. Perfect for Medical Practices and Financial Institutions where Cloud Based Solutions are just not feasible or practical.
Telestat 7 is PCI Compliant and have the ability to pause and resume recordings when needed.
Telestat 7 Phone Call Recording Software is straight forward to install and compatible with nearly all phone systems and all phone lines (SIP, ISDN2, ISDN30, T1 or Analogue). We can make it work to fit your telephony configuration. Installable on any Windows platform, we can integrate with your existing Servers and PCs, reducing your costs - it will even run on VMWare and Hyper-V.
If you wish we can remotely connect to the designated Recording PC or Server (via Teamviewer) to install / configure the software and train you to use and configure the software going forward. We can also assist with phone system connectivity / configuration where possible.
Remote Installation, Setup and Training If you wish we can connect to the designated Telestat PC remotely (via Teamviewer) to install and configure the software, show you how it all works and assist with phone system connectivity and configuration.
Annual Software Maintenance This has 2 major benefits:
To listen to your recordings, you can use the familiar Telestat Report Generator, the search facility or even just scroll through the list and find your call. Once you've located it, easily listen to it by clicking on the orange listen button on the left.
The Report Generator can also be installed on one or more remote PCs to allow Managers/Team Leaders to run reports, there is no limit and no licence costs for this.
Each call has a Listen Button next to it for quick and easy access to the recording.
All the information about each call, right there so you can pinpoint the right call.
A search function so you can get to the correct call more quickly.
Whether it is a complaint, lost information, clarification or a brilliantly handled call, it is all the same to us and will be there for you.
Easy to use filter function to filter out the recordings you don‘t want, so you can find the calls you need.
If you are unsure of the exact call, you can filter on a variety of criteria so you can listen to a handful instead.
Easily save or email the Recording right from the Listen Button you were already using.
Recordings are in the .WAV format so will play on any machine/device.
Pause and Resume recordings when sensitive information is being taken such as credit card details.
Customise when you would like the recording to start.
The full suite of Reports, Leaderboards and Wallboards in our Telestat 7 Call Logging Software is included.
You will already be collecting the call information for the recordings so why not put it to use with some automated reports? Boost productivity in other areas of your business!
Access any part of the software from other machines on your network with our Remote Client Software (no additional licensing needed)
Track daily information on a big monitor in your office to really get productivity going.
Fully compatible with all versions of the Windows Operating System.
All types of phone system connectivity covered and supported. SIP, ISDN2, ISDN30, T1 or Analogue.
Fully scalable from a single trunk to whatever you have and more.
The ability to combine different connectivity types into a single recorder. Have SIP trunks but also want to record the 2 backup Analogue trunks? We can do that.