- Why use us? - We offer 24 hour support via email, are great value for money, see what our customers think in our testimonials!
- Wallboards - Within minutes you could be showing your company's telephone activity stats on real-time wallboards.
- Auto reports by Email - Create unlimited automatic scheduled reports, have the data come to you when you want it to.
- Unanswered Call Reports - Every call is logged, allowing you to easily return unanswered calls from your customers.
- Save money - Each outgoing call is costed and itemised bills can be produced if required, this often reduces unnecessary call cost especially personal calls which will reduce your telephone bill!
- Increase performance - Optimise staff availability and productivity, so you can always have the right person in the right place at the right time.
- Improve response times - By monitoring time to answer.
- Monitor communications capacity - Be sure your system is the right size for its purpose.
- Compatibility - Runs on Windows XP/7/8/10, Server 2003/2008/2012 (32 and 64 bit).
- Telestat 7 is straight forward to install (we can do this for you). Simply follow the wizard and configure the software to connect to your phone system's SMDR data output (via IP,Serial,File etc).
- Then select your phone system type from a selection of preset models.
- You're now ready to display data, run reports and use wallboards.
- If you have a new phone system that isn't in the list, we will add it in for you, free of charge! Together with our price promise (we'll beat any other genuine call logger quotation by 10%) we can guarantee that our systems are the best value available today. You'll also find that on our website we're happy to publish our system prices - so that there aren't any nasty hidden surprises!
On-Site Installation + Setup + Training If you wish we can visit your site and perform the installation for you, this includes running a serial cable (if required) from the phone system to the Telestat 7 PC as well as installing / configuring the software and show you how it all works and assist with phone system connectivity / configuration.
Remote Installation + Setup + Training If you wish we can connect to the designated Telestat 7 PC remotely (We Use Teamviewer now) to install / configure the software, and show you how it all works and assist with phone system connectivity / configuration.
Annual Software Maintenance This has 2 major benefits:
- Service Desk Support (24 hour): If you have any queries or problems with the software you can phone or email our Service Desk and we will help you solve them, this often also extends to underlying PC issues and liaising with phone system maintainers so we can talk "tech to tech" with them.
- Software Updates: For the duration of your support contract (renewable annually) you will be informed of new software releases which you can upgrade to for free, this means you always have the latest features and their associated benefits.