Any business that operates a call centre knows the importance of each and every call that comes through the system.
Phone Call Logging software gives your company the benefit of knowing exactly who called, what time they called and how long the connection lasted. Not only can phone call logging and call recording software help you determine if your representative handled the call appropriately but you can better assess if the customer was satisfied with the outcome.
Telestat 7 represents the cutting edge of phone call logging systems. Our software will connect to any call logging enabled phone system port either over the network, via a serial connection or reading from a file. Soon after, you will be able to run reports on all of your itemised incoming, outgoing and lost telephone calls, with a facility to create unlimited automatic scheduled reports on an hourly, daily or weekly basis to suit your needs.
Every single phone call is logged including unanswered calls, which allows your team to return an unanswered call to a customer phone.
Our phone call logging software are designed to improve your response times and increase performance and productivity from your call centre team.
Telestat Call Logging Software is easy to install and setup however if you wish we can remotely connect to the designated Telestat PC (via Teamviewer) to install / configure the software and train you to use and configure the software going forward. We can also assist with phone system connectivity / configuration.
On-Site Installation + Setup + Training If you wish we can visit your site and perform the installation for you, this includes running a serial cable (if required) from the phone system to the Telestat 7 PC as well as installing / configuring the software and show you how it all works and assist with phone system connectivity / configuration.
Remote Installation + Setup + Training If you wish we can connect to the designated Telestat 7 PC remotely (We Use Teamviewer now) to install / configure the software, and show you how it all works and assist with phone system connectivity / configuration.
Annual Software Maintenance This has 2 major benefits:
The real-time Leaderboard is an ideal contact centre management tool. When placed on a big monitor in the office no-one can hide, this drives competition between staff to beat each others numbers and be number 1 on the leaderboard. It shows call information per person and also has 5 custom columns which can display a value which can be a quantity of calls with a specific account code, or these values can be read from an external file. The external file can be manipulated by a person or output from a third party system (sales management, CRM, accounts system etc) This means that quantity of sales, leads, appointments and targets can also be shown next to each person. Any columns can be hidden to suit your requirements (e.g. inbound only, outbound only contact centre) The colours of the background and columns are configurable, so is the font size and colour. There is a screensaver/slideshow function which could show a visitor welcome message, company logo or motivational slides.
The wallboard triggers can be set to play a sound every "x" calls and separate sounds for the custom columns to signify a "sale".
Telestat 7 includes a wide array of reports from a standard bill to more detailed graphical analysis. Simply select the type of report to run, set your report criteria, such as the date range, departments/extensions and then click "Generate". You can save the settings you've entered so that you can run the report again the next day, week or month. This can all be achieved with a few clicks of a mouse and and can also be automated for your favourite regular reports. Reports can also be automatically emailed to you 24 hours a day so even from the other side of the world you can still have a handle on how your business is performing. The software uses standard industry dBase databases that allow additional data manipulation via ODBC / Crystal Reports or other third party applications. The Report Generator can also be installed on one or more remote PCs to allow Managers/Team Leaders to run reports, there is no limit and no licence costs for this.
Telestat 7 processes the information from your phone system in real-time so that you always have the most up-to-date information in your call reports. The system runs as a service so operates ideally in a server or client environment. The system is supplied with the latest OFCOM area code list and BT's charging structure to ensure correct call pricing. You can easily change the charges to suit your carrier. All elements of the system can be configured including currency and charging periods. This gives Telestat 7 the ability to operate in any country or environment.
The real-time Group Wallboard shows departmental call activity, this could be Sales, Customer Service etc, and/or can be teams within departments, e.g. Northern Sales, Southern Sales, or UK Team, Export Team etc, it is highly configurable. The bottom row of the screen can be set to show totals for all displayed departments. The font colour can be changed, and the font size autosizes to the size of the window. There is a screensaver/slideshow function which could show a visitor welcome message, company logo or motivational slide.
The real-time Statistics module shows calls in, out and unanswered. The daily values update as calls are made or received. The extensions displayed can be filtered for an individual or groups of extensions. The lower half of the screen shows details for each displayed extension.
The real-time Graph module displays data in a bar chart format. The 4 bars display incoming and outgoing call volume, total call duration and average time to answer. The 4 bars can be turned on or off to suit your needs. The Graph Module has auto sizing scales on the left and right sides of the bar graph.
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