Telephone Call Logging/Accounting/Billing/Logger/Monitoring/Management Software

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call logging software, call accounting software, call billing software, call management software

Telephone Call Logging Software

About Telestat

Download/Demo

Prices/Purchase

How To...

Is Telestat compatible with my phone system? (Select a Manufacturer to see more)

Telephone Call Logging Software (Benefits)

Why use us? we offer 24 hour support via email, and great value for money, check out our Testimonials
Wallboards, within minutes you could be showing your company's telephone activity stats on real-time wallboards
Auto reports by Email, create unlimited automatic scheduled reports, make the info come to you when you want it
Unanswered Call Reports, every call is logged including unanswered calls which allows you to return an unanswered call to customers
Save money, outgoing each call is costed and itemised bills can be produced if required, this almost always reduces un-necessary call cost (especially personal calls) which will reduce your telephone bill!
Increase performance, optimise staff availability and productivity, the right person in the right place at the right time
Improve response times by monitoring time to answer
Monitor communications capacity make sure your system is right sized for its purpose
Runs on XP,Vista,Windows 7,Server 2003+2008 (32 and 64 bit).

Telephone Call Logging Software (Overview, what will it do for you?)

Click on any of the screenshots below to enlarge them

Real-Time Leaderboard

See the leaderboard working...

The real-time Leaderboard is an ideal contact centre management tool.
When placed on a big monitor in the office no-one can hide, this drives competition between staff to beat each others numbers and be number 1 on the leaderboard.
It shows call information per person and also has 5 custom columns which can display a value which can be a quantity of calls with a specific account code, or these values can be read from an external file.
The external file can be manipulated by a person or output from a third party system (sales management,CRM,accounts system etc)
This means that quantity of sales,leads,appointments and targets can also be shown next to each person.
Any columns can be hidden to suit your requirements (e.g. inbound only, outbound only contact centre)
The colours of the background and columns are configurable, so is the font size and colour.
There is a screensaver/slideshow function which could show a visitor welcome message, company logo or motivational slides.
The wallboard triggers can be set to play a sound every x calls and seperate sounds for the custom columns to signify a "sale".

Report Generator

See the Report Generator working...

Telestat includes a wide array of reports from a standard bill to more detailed graphical analysis. Simply select the type of report to run, set your report criteria, such as the date range, departments/extensions and then click "Generate". You can save the settings you've entered so that you can run the report again the next day, week or month. This is all be achieved with a few mouse clicks and can also be automated for your favourite regular reports.
Reports can also be automatically emailed to you 24 hours a day so even from the other side of the world you can still have a handle on how your business is performing.
The software uses standard industry dBase databases that allow additional data manipulation via ODBC / Crystal Reports or other third party applications.
The Report Generator can also be installed on one or more remote PCs to allow Managers/Team Leaders to run reports, there is no limit and no licence costs for this.

Configuration made easy

See the Configuration Panel working...

Telestat processes the information from your phone system in real-time so that you always have the most up-to-date information in your call reports.
The system runs as a service so operates ideally in a server or client environment.
The system is supplied with the latest OFCOM area code list and BT's charging structure to ensure correct call pricing. You can easily change the charges to suit your carrier.
All elements of the system can be configured including currency and charging periods. This gives Telestat the ability to operate in any country too!

Telephone Call Logging Software (Real-Time Wallboards)

The real-time wallboards shown below can be installed on one or more remote PCs within your company.
You can install as many remote wallboards as you like, there is no limit and no licence costs for this.
With the addition of an LED/LCD/plasma panel you can give your sales office/customer services area the call centre look and feel for a fraction of the cost.

Real-Time Group Wallboard

See the group wallboard working...

The real-time Group Wallboard shows departmental call activity, this could be Sales, Customer Service etc, and/or can be teams within departments, e.g. Northern Sales, Southern Sales, or UK Team, Export Team etc, it is very configurable.
The bottom row of the screen can be set to show totals for all displayed departments.
The font colour can be changed, and the font size autosizes to the size of the window.
There is a screensaver/slideshow function which could show a visitor welcome message, company logo or motivational slide.

Real-Time Stats

See the Real Time Statistics working...

The real-time Statistics module shows calls in, out and unanswered.
The daily values update as calls are made or received.
The extensions displayed can be filtered for an individual or groups of extensions.
The lower half of the screen shows details for each displayed extension.

Real-Time Graphs

See the Real Time Graph working...

The real-time Graph module displays data in a bar chart format.
The 4 bars display incoming and outgoing call volume, total call duration and average time to answer.
The 4 bars can be turned on or off to suit your needs.
The Graph Module has auto sizing scales on the left and right sides of the bar graph.

Easy to install

Telestat is straightforward to install (we can do this for you). Simply follow the wizard and configure the software to connect to your phone system's SMDR data output (via IP,Serial,File etc).

Then select your phone system type from a selection of preset models.

You're now ready to display data, run reports and use wallboards.

If you have a new phone system that isn't in the list, we will add it in for you, free of charge!

Together with our price promise (we'll beat any other genuine call logger quotation by 10%) we can guarantee that our systems are the best value available today. You'll also find that on our website we're happy to publish our system prices - so that there aren't any nasty hidden surprises!

Additional and Optional Services

On-Site Installation + Setup + Training If you wish we can visit your site and perform the installation for you, this includes running a serial cable (if required) from the phone system to the Telestat PC as well as installing / configuring the software and show you how it all works and assist with phone system connectivity / configuration.

Remote Installation + Setup + Training If you wish we can connect to the designated Telestat PC remotely (via LogMeIn) to install / configure the software and show you how it all works and assist with phone system connectivity / configuration.

Annual Software Maintenance This has 2 major benefits:

Service Desk Support (24 hour): If you have any queries or problems with the software you can phone or email our Service Desk and we will help you solve them, this often also extends to underlying PC issues and liaising with phone system maintainers so we can talk "tech to tech" with them.

Software Updates: for the duration of your support contract (renewable annually) you will be informed of new software releases which you can upgrade to for free, this means you always have the latest features and their associated benefits.

Download the demo here Prices/Purchase

About Telestat

Download/Demo

Prices/Purchase

How To...

Tel: 0333 0022 440
Lanonyx Ltd, Office 3, 111 Piccadilly, Manchester, M1 2HX

call logging software, call accounting software, call billing software, call management software